As North America’s leading builder of motor coaches, MCI understands that finding skilled technicians has become increasingly difficult. Technical school graduates most often choose the trucking industry, and those who do arrive at charter and tour companies typically have little motor coach knowledge. Training usually falls to the hiring company.

       MCI can help. Properly trained personnel represent a superior return on investment, contributing to increased coach availability with faster repair times, fewer road failures and reduced expenditures on unnecessary parts.

       MCI Academy is the result of our history and expertise at training. In 2007, MCI established the National Training Center at our parts distribution center in Louisville, Kentucky, where we host the popular, hands-on Technical Tune-Up training events. In 2008, we launched our award-winning webinar series led by expert MCI trainers and OEM representatives.




       In February 2015, MCI debuted an online, anytime training program called the Learning Management System. Today, LMS has more than 3,900 registered users and a growing library of more than 400 courses dedicated to major coach components and systems.

       MCI Academy combines all of these training platforms, plus others. With training opportunities including Systems Qualifications, students can progress through the program, ultimately getting an MCI Level 1 Certificate. Technicians can additionally earn diplomas in specialties related to critical coach systems such as HVAC and Electrical.








(Learning Management System)




   The Learning Management System (LMS) is the base system for all training programs available at MCI Academy. The LMS creates an account and a transcript for each student and documents all training activity. LMS requires the student to take a quiz at the end of each course, passing with an 80% (or 90% on the Meritor courses). The student may retake the quiz as many times as necessary to pass. When passed, LMS automatically updates the student’s transcript and issues a personalized Certificate of Completion. A completed course may be repeated as a refresher course without the quiz.

   The LMS also has a reporting feature that allows the company’s management to track training activity. Reports can be customized in any format that is useful for a manager’s needs.

   Accounts are grouped by companies, and their students are placed into these groups. Active students must be employed by an MCI customer. If a student leaves the company, the student’s account will be disabled but not deleted. The account can be reactivated should the student return or become employed by another operator of MCI coaches.

   To create an LMS account, please use the link below to download the form and then email the form to




From basic to advanced training, MCI has you covered with a variety of options.


MCI J4500

MCI D-Series



Questions or


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  • System Qualifications

    System Qualifications have been created to develop personnel to a high level of competence on the major systems on an MCI motor coach. To earn a System Qualification, the student must complete a combination of online courses and instructor-led training held at the National Training Center in Louisville, Kentucky. The Louisville training will require classroom training, pass post-tests and demonstrate their knowledge by performing practical tests.

  • Certificates

    Certificate programs have been created to develop personnel to different skill levels. To earn certificates, students will need to complete designated System Qualifications. There are three levels of certificates available: MCI Level 1 Technician (advanced level), MCI Level 2 Technician (mid-level) and MCI Level 3 Technician (entry level).


  • Diplomas

    Diploma programs consist of intense, in-depth training on heating, ventilation and air-condition (HVAC) and electrical systems. The Diploma programs are multiple week training courses, designed to take technicians with little experience and advance them to an expert level.

  • Technical Tune-ups

    MCI Technical Tune-ups are designed for technicians with a knowledge of the general principles and operation of MCI motor coach systems and components. In addition to offering a unique opportunity to network with other technicians and MCI representatives, these programs offer a hands-on learning environment covering new technologies, current coach problems, troubleshooting, and making the appropriate repairs on all current-production MCI motor coach models.

  • Webinars

    Learn from MCI's award-winning webinar series! Livelier than ever, our online MCILearn program makes education fun with Internet-based sessions.



    Over 14 years with MCI and 14 years as a superintendent of maintenance for Antelope Valley Bus and a regional maintenance manager for Coach USA who operated MCI coaches. Has served in the Training Manager position for over 8 years. Has over 35 years of technical experience in the transportation industry.



    Over 14 years with MCI and 30 years working for coach companies including Orion Charter and Tours, Capitol Motor Lines and Kerrville Bus Lines. Has served as a technician, shop manager, Fleet Support Manager and a Technical Instructor for MCI and the Nashville Diesel College.



    Over 14 years with MCI serving as a Technical Instructor and Technical Call Center Representative. Also taught at the Nashville Diesel College for 6 years and served in the US Marine Corp. Has over 30 years of technical experience in the transportation industry.



    Over 34 years with MCI serving in multiple positions including serving as a Mechanical Technician in the Research and Development department in Roswell, NM, Service Center Service Manager, Technical Solutions.



    Over 15 years with Setra and MCI serving as a technician, Technical Call Center Representative and now Technical Instructor specializing in the Setra coach. Has worked in the transportation industry for over 28 years.



    Joined the Team in 2016 and serves primarily as the Technical Instructor for New Jersey Transit. Has served as a technician, shop manager, fleet manager and Technical Instructor. Over 26 years of technical experience in the transportation industry.